| Personal | The UniversityTech Podcast |
| The UniversityTech podcast was a weekly podcast that ran for 26 episodes that I wrote, produced and hosted. The podcast had over 180,000 downloads during its run from listeners all over the world. The podcast consisted of technology news either related to, or affecting academic institutions, a feature story and a tech tool of the week. To compliment the tech tool of the week, I created a video podcast to demonstrate the features of the tech tool. Additionally, I created a written version of the podcast that is available on several e-book directories and Apple's iTunes store. Click HERE to access UniversityTech content. | |
| DePauw University | eSource |
| eSource is an online support tool used by technical support staff at DePauw University. eSource is a knowledge hub that automates and integrates typical tasks performed by technical support staff including: hardware and software inventory, software installation, software licensing, hardware repair history, computer and software order management, help desk ticketing and a full knowledgebase. I acted as the designer and chief architect of eSource, as well as directed the team of programmers that built it. | |
| DePauw University | The Tech Matrix |
| The Tech Matrix was designed as an online suport and asset management tool for the technical support staff at DePauw University. Included in the Tech Matrix was the inventory of campus desktops and laptops, a database of all computer orders and a resource section that included documentation and software for technology used on the DePauw University campus. The goal with the Tech Matrix was to document and automate ongoing processes by the technical suport staff. I acted as a designer and architect of the Tech Matrix and managed the programmers that built it. | |
| DePauw University | The ACT Program |
| I created the Academic Computing Technicians (ACT) program because of the need for better support for printing services and student technical needs in computer labs. The ACT program included two different positions, stationary support and field support. Stationary support students provided technical suport via online chat. Field support students provided on location support. | |
| DePauw University | ACTVisor |
| ACTVisor was an online tool created to assist the students in the Academic Computing Technicians program provide more efficient support. ACTVisor was a website that included computer lab inventories, information for all public printers, automated computer cleanup tools, a knowledgebase, a digitized timeclock and a problem reporting component. | |
| DePauw University | Online Support |
| Utilizing simple chat code, I created an online chat interface that was used in addition to traditional forms of contacting technical support such as phone and email. Technology support staff and students monitored the chat room and were able to assist users efficiently and at greater convenience to the client. | |
| Center for Bahavioral Health | Training Digitization |
| When I started training employees on the centers administrative system, the course I taught used a notebook of documents and a walkthrough of the system. To make the system easier to learn, I transferred all the training materials to a PowerPoint presentation and continued to use the notebook only as a student reference guide. Instead of doing a simple walkthrough, all the students went through the system together as they were learning and did practice exercises to reaffirm what they had learned. To facilitate better student interaction I used Microsoft NetMeeting to display a students computer screen on the main screen so they could peform exercises in front of the class. As a result, test scores from the training improved, the time to complete the basic course was reduced from one week to three days and the time to complete the advanced course was reduced from two weeks to one week. | |