July 2006 – Present

Wofford College

Spartanburg, SC

IT Specialist
Supporting Windows 2000, XP and Vista computers, as well as Macintosh OS X, Microsoft Office 2003, 2004, 2007 and 2008; responsible for all PC and Macintosh hardware related issues including desktops and laptops and peripheral devices; evaluating new hardware and software; building the campus software image for all computer models; maintaining three computer labs consisting of sixty-three total computers; collaborating on policy creation and implementation; digitizing video for classes; content creation and maintenance of the online media portal; content creation and maintenance of the technology online help portal; management and training for Apple iPhones

December 2001 – June 2006

DePauw University

Greencastle, IN

User Support Specialist
Supported Windows 98, 2000 and XP computers, as well as Macintosh OS 9 and multiple versions of OS X, Microsoft Office XP, 2003, v.X and 2004; responsible for all hardware related issues including desktops, laptops, printers and peripheral devices; project management and policy/procedure creation for the help desk, technicians and labs and technology classrooms; administering an Apple XServe for several classes; managed both staff and students; managed the university’s laptop loan program, managed all the campus software; evaluated new hardware and software; built the campus software image for all computer models; provided training to the technical support staff; created a student technical support program; designed the university’s asset management system; collaborated with faculty and staff on new technology implementation.

March 2001 – December 2001

Telamon Corporation

Carmel, IN

Senior Help Desk Technician
Assisted users of high-speed Internet access with setup, configuration and installation of hardware and software; co-supervised 60 technicians.

September 2000 – March 2001

Center for Behavioral Health

Bloomington, IN

Technical Trainer
Trained employees on the center’s database and Microsoft Office applications; improved training program by transferring to a multimedia format; created instructional CDs and booklets for employees.

May 1999 – May 2000

George Fox University

Newberg, OR

Help Desk Field Techician
Provided desktop technical support through phone and on location with Windows 3.1, Windows 95, Windows 98, Windows NT, Office 4.2.1, Office 95, Office 97, Office 2000, Office 98 for Mac, Mac OS 6.5-9.0, FirstClass client, Netscape 2.0-6.1, Internet Explorer 3.0-5.1, McAfee Antivirus; fixed hardware related issues.

Spinal Advantage

Keizer, OR

Accounts Receivable Clerk
I worked in the collections department where I did accounting for accounts receivable and accounts payable. I reviewed and pursued outstanding credit requests (e.g., mailing notifications and contacting patients, insurance companies or attorneys about credit due to the medical office).  Also, I evaluated and reconciled patient accounts from legal settlements.  After a year of work in collections I was given a new job as an attorney specialist.  I worked through phone conversations and meetings to resolve patient issues with outstanding credit accounts.